Welcome to Tibi’s Return Portal

Start your return or exchange process here. Follow the simple steps below to get started.

How It Works

1. Initiate Your Return
   Begin by entering your order details to create a return request.
2. Print Your Label
   Once your request is approved, you’ll receive a prepaid shipping label.
3. Ship Your Items
   Pack your items securely and attach the label. Drop off the package at any carrier location.
4. Receive Your Refund or Exchange
   Once your return is processed, your refund will be issued, or your exchange will be shipped.

FAQs

How long do I have to return an item?
Returns are accepted within 30 days of delivery.

What items are eligible for return?
Most unused items in their original condition can be returned. Final sale items are not eligible.

How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive your return.

Can I exchange an item?
Yes, you can request an exchange for a different size or color, subject to availability.

Need Help?

For assistance, please visit our support page at ustibi.com.